I have talked about the importance of providing value to people before.  If you are not providing remarkable value, why would you expect people to buzz about you?

If you are providing life-changing value, you get into the realm of Debt and the Law of Reciprocation.

Basically, it states that if you provide exceptional value to someone, they will feel in debt to you and be happy to spend money with you.  This has roots in general networking strategies (helping other people is the best way to network) and in sales (free trial).

There is a broader impact I would like to talk about here.  The Law of Reciprocation works very well, often with a simple email.  And the buzz it creates can be big.

I sent a private email to my list about a month ago.  It was the very personal story of how I have lost over 50 lb and the amazingly easy way I did it.  (No diets, no pills, no cutting and minimal working out.)

In the email I did not sell.  I used it as a marketing lesson on how one simple blog post by someone else changed my life and how they most likely extended my life, and how I would be deeply in debt to that person forever.

A Big Risk?

It was a risky email.  Very personal and no gain for me.  I was not selling anything.  A few people wrote back and said they were confused about the personal email and the lack of a marketing goal.  One even seemed offended.  3 People unsubscribed.

But I also got a huge number of supportive emails.  My personal relationships with some people deepened.  People started sharing their stories with me.  And several said they were inspired and tried out the same thing.

The Big Reward

Before today I felt like it was a success.  However, it became an even bigger success today because I was invited to lunch by a longtime friend that I only see rarely.  She read the email that came at the right time for her and she used it to make big changes.  She is making great progress.

Let me recap.  I had nothing to sell and nothing to gain.  But I knew if I wrote it with sensitivity, I could inspire some people to make similar changes.

That happened.  And the Law of Reciprocity for those people kicked in, not by anything clever but by human nature.  Today that friend not only bought me a thank you lunch, but she also really wanted to give me something in return and she is referring a huge account our way.  I am sure she would not if she did not think we could do a great job with them, but I might not have been the only choice.

Kindness and Giving Great Value are your best Buzz tools.